Return/Exchange policy
At Childcare Catalog, customer service is our number one priority. If for any reason you are unsatisfied with your order, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition. Returns should be unassembled, already assembled items will not be accepted. Some vendors may not follow our return policy. Because we ship from multiple warehouses, it is important to contact us before making a return to ensure you have the correct return address. All returns are subject to round trip shipping charges. If your item was shipped with “Free Shipping” you will be charged our “actual” outbound shipping fee. A 15% restocking fee will be charged for all returns no matter the reason. This restocking fee can only be waived if the item is being exchanged for an item of equal or greater value, or a store credit.

Damaged items
While our excellent packaging and shipping system reduces the chances of damage, should your item arrive in less than perfect condition please save all original packaging and notify us immediately. Damage to items must be noted on the delivery receipt. If the delivery is refused and the damage noted on the receipt, we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. Concealed damage not seen immediately upon delivery should be reporter to us and the shipper within 5 days of arrival. If there are only partial damages, please accept the undamaged items and list the damages/shortages on the delivery receipt. If replacement is declined and you would like to cancel your order you may request a refund, store credit, or exchange your item. We are not responsible for any damages not reported within 5 days of delivery. 

Ordering

How do I place an order online?

Ordering online is simple and convenient! Just select your items and add them to your shopping cart. To view selected items at any time simply click on the “View my cart” link in the upper right-hand corner. When you are finished shopping, click on the “check out” link in the shopping cart. Finally, enter your shipping and payment information and click “submit” to place you order.

Can I order products by phone? Absolutely! Our sales representatives are available Monday – Friday 8:00 am to 5 pm CST to take your orders.
For all phone orders call (877)595-8538.

Order changes/cancellations

Orders that have not yet shipped can be changed or cancelled. Exceptions to this policy include custom orders defined as any order where size, color, or customization was selected. Orders that have already shipped cannot be cancelled or changed. For changes or cancellations please call our customer service representatives at (877) 595-8538.

Shipping
When will my order be shipped?
Since our items come from different vendors, shipping times will defer from item to item. Shipping details are listed on each individual item page. Please refer to the specific item page for detailed information.

Do you ship to P.O. boxes, APO or FPO boxes?
Unfortunately, we are unable to deliver to Post Office boxes. Some items are deliverable to APO boxes. For delivery to APO boxes please contact our customer service representatives at (877) 595-8538.

Free Shipping?
We do not ship internationally. Shipping rates differ for orders delivered outside of the Contiguous United States. For detailed shipping information for a specific order, please contact our customer service representatives at (877) 595-8538.

What are my shipping options?
ChildCare Catalog ships using UPS, FedEx, Truck, and White Glove. Shipping method will depend on the vendor of the item purchased. Customers must be present to inspect and sign for delivery. Please note that most delivery will be curb side delivery so customers should have any necessary help available at the time of delivery. Inside delivery is available for an additional fee upon request. For inside delivery please contact our customer service representatives at (877) 595-8538.

If I order more than one item, will they ship together or separately?
Order shipment depends on the item vendor. While we cannot control the exact time or method of shipment used by the warehouse, we can do our best to arrange for all of your orders to arrive on the same day. To schedule multiple deliveries please contact our customer service representatives at (877) 595-8538.