Ordering

How do I place an order online?

Ordering online is simple and convenient!  Just select your items and add them to your shopping cart. To view selected items at any time simply click on the “View my cart” link in the upper right-hand corner.  When you are finished shopping, click on the “check out” link in the shopping cart. Finally, enter your shipping and payment information and click “submit” to place you order.

Can I order products by phone? Absolutely! Our sales representatives are available Monday – Friday 8:00 am to 5 pm CST to take your orders.
For all phone orders call (877)595-8538.

Order changes/cancellations

Orders that have not yet shipped can be changed or cancelled. Exceptions to this policy include custom orders defined as any order where size, color, or customization was selected. Orders that have already shipped cannot be cancelled or changed. For changes or cancellations please call our customer service representatives at (877) 595-8538.

Shipping
When will my order be shipped?
Since our items come from different vendors, shipping times will defer from item to item. Shipping details are listed on each individual item page. Please refer to the specific item page for detailed information.

Do you ship to P.O. boxes, APO or FPO boxes?
Unfortunately, we are unable to deliver to Post Office boxes. Some items are deliverable to APO boxes. For delivery to APO boxes please contact our customer service representatives at (877) 595-8538.

Free Shipping
We do not ship internationally. Shipping rates differ for orders delivered outside of the Contiguous United States. For detailed shipping information for a specific order, please contact our customer service representatives at (877) 595-8538.

What are my shipping options?
ChildCare Catalog ships using UPS, FedEx, Truck, and White Glove.  Shipping method will depend on the vendor of the item purchased. Customers must be present to inspect and sign for delivery. Please note that most delivery will be curb side delivery so customers should have any necessary help available at the time of delivery. Inside delivery is available for an additional fee upon request. For inside delivery please contact our customer service representatives at (877) 595-8538.

If I order more than one item, will they ship together or separately?
Order shipment depends on the item vendor. While we cannot control the exact time or method of shipment used by the warehouse, we can do our best to arrange for all of your orders to arrive on the same day. To schedule multiple deliveries please contact our customer service representatives at (877) 595-8538.